HOW TO RETURN A PRODUCT
To return a product Click details on the order with the item(s) you wish to return, then click the “Start a Return” button. You can also call us at +1 (903)600-0198. Returns must be initialized within 30 days from purchase date. Returns for items marked as opem box must be initiated within 30 days of purchase. Open Box refunds will be processed as Store Credit only. We will issue a Return Merchandise Authorization (RMA) number, which is required to process your return. Products (including packaging) must be returned in new, resalable condition.
If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 30 days from purchase date. We will replace the product and process your return at no charge. If for any other reason you need to return an item, you are responsible for all return shipping charges. Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
In the case a replacement product will be sent to you, we will send you a FedEx Return tag to return the incorrect/defective product back to us. Otherwise, when shipping an item back to us, we recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.
Please note that replacement orders will be canceled if there is no movement on the return label within 10 business days of the return label being created.
Return merchandise packages should be shipped after contacting our returns department per the above instructions to our returns address below:
If your return has not been processed within 3 weeks, please contact us so we may check the status of your return
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of an truckbedmarket.com employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
We will not accept a return of an item that is damaged or defective if it has been used/installed please inspect all orders as soon as you receive them and contact firstname.lastname@example.org within 72 hours.
If the product is damaged during shipment,truckbed will replace the product at no charge.
In the case a replacement product was sent, we will send you a FedEx return tag to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense. There are certain items that cannot be returned. For a list of those products, please see “Non-Returnable Products” below.
Installation costs will not be covered by truckbed for any returned product.
truckbedmarket.com reserves the right to change or amend the return policy and procedures at any time without notification.
In the case of a Customer Choice Return (when the decision to make the return is solely the choice of the customer), all shipping fees and handling fees will not be refunded.
Open Box returns must be initiated within 30 days of purchase. Open Box refunds will be processed as Store Credit only.
Defective Products: For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, if you receive a defective product please contact us within our 30 day return policy period, and we will process your return free of shipping charges. Contact email@example.com to process your return.
truckbedmarket.com is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will set up a FedEx claim for the product. Once this claim has been processed by FedEx, we will reach out to you to return the product and send out a replacement.
We may request pictures to further assist with the completion of the claim.
FedEx will reach out to you after the claim has been filed over the phone; please provide a reliable contact number when setting up your damage claim.
If you return a product without first contacting our Returns Department at firstname.lastname@example.org for a Return Merchandise Authorization (RMA) number, it will take up to 3 weeks to be processed and we may charge you a 10% restocking fee at our discretion.
If your unauthorized return has not been processed within 3 weeks, please send an email to email@example.com.
Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a FedEx facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 10% restocking fee at our discretion.
Please review for special instructions regarding freight shipments.
For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – The return shipping costs of any refused or undeliverable shipment(s) outside of the United States or Canada may be deducted from any refund at truckbedmarket.com sole discretion.
Returns will not be accepted for any of the following items:
- truckbed market gift cards.
- Non-defective used or installed items.
- Wheels that have had tires mounted on them. This includes wheels that truckbed has mounted tires on. Both the wheels and tires are non-returnable.
- Tunes for Life memberships.
- Painted parts, including items the customer has painted and pre-painted parts purchased through truckbedmarket.com.
ALL freight shipments are not returnable.
International orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada are not returnable.
For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, We strongly suggest you call us at +1 (202) 656-9266 as soon as possible after placing your order if you need to change or cancel it, as we ship orders out quickly! If you email us, we may not receive them in time to stop the order from shipping out. Please doublecheck that your order details are correct before submitting your order at the “Order Review” step of checkout.
An order that has already shipped cannot be canceled. Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.
If you need to change the address on an order that has already been shipped via FedEx, please call us. There will be a fee of $17 per package to reroute the order while in transit. Orders shipped via USPS cannot be changed while in transit.